MASTER ASSOCIATION GENERAL RULES

 

  • Do not make noises above using generally speaking voices after 23:00 hrs. or prior to 9:00 hrs. Refrain from using sound devices in common areas without the use of headphones. Respect the peace of others.

 

  • Weapons of any kind are prohibited.
  • Dangerous, illegal or prohibited substances and activities are prohibited.
  • No gambling except where no legal currency is used.
  • Do not remove furniture from common areas without Management permission. Please use furniture only as it is intended. i.e. no standing or lying across tables.
  • The Food and Beverage service is exclusively provided by the «Resort», therefor the introduction of any external food or beverage is prohibited without prior written authorization from the Management.
  • All Owners and guests are expected to behave with kindness, respect and decorum to the other guests and to the staff of the Resort and, in general, refrain from any action that disturbs or annoys other guests or Owners.

FAMILY POOL REGULATIONS

  • Open from 8:00 am to 9:00 pm
  • Use of our facilities is at your own risk.
  • There is no lifeguard on duty at pool area.
  • For safety, no inflatable pool toys, or rafts allowed.
  • Children under 12 must be accompanied by an adult.
  • The Resort is not responsible for any loss or damage of personal belongings.
  • Please shower before using the pool.
  • Proper swimwear attire is required.
  • Children under 2 must wear waterproof diapers in the pool and pool area.
  • Do not leave towels or personal belongings unattended.
  • The area around the pool may be slippery when wet.
  • No diving or horseplay allowed.
  • Glass containers are not allowed inside the pool nor in the pool area.
  • Towels and lounge chairs are for the exclusive use of guests and Owners of Vivo Resorts
  • Reserving lounge chairs is not permitted.
  • The use of music players without headphones is prohibited.
  • No outside food, beverages and/or coolers are allowed in the pool area.
  • Vivo is a smoke-free area by official arrangement, smoking is not allowed in areas of swimming pools and gardens.
  • Pool and Beach chairs may not be unoccupied for a time period or greater than 30 minutes. Management will remove belongings and take to reception after 30 minutes of disuse. This is to ensure all Owners and guests have access to pool and beach furniture.

ADULT POOL REGULATIONS

  • Open from 8:00 a.m. to 9:00 p.m.
  • Use of the facilities is at your own risk.
  • There is no lifeguard on duty at pool area.
  • For safety, no inflatable pool toys, or rafts allowed.
  • The Resort is not responsible for any loss or damage of personal belongings.
  • Please shower before using the pool.
  • Proper swimwear attire is required.
  • Do not leave towels or personal belongings unattended.
  • The area around the pool may be slippery when wet.
  • No diving or horseplay allowed.
  • Glass containers are not allowed inside the pool or in the pool area.
  • Towels and lounge chairs are for the exclusive use of guests of Vivo Resorts.
  • Reserving lounge chairs is not permitted.
  • The use of music players without headphones is prohibited.
  • No outside food, beverages and/or coolers are allowed in the pool area.
  • Children under 18 years of age are not allowed in this pool.
  • Vivo is a smoke-free area by official arrangement. Smoking is not allowed in areas of swimming pools and gardens.
  • Pool and Beach chairs may not be unoccupied for a time period or greater than 30 minutes. Management will remove belongings and take to reception after 30 minutes of disuse. This is to ensure all Owners and guests have access to pool and beach furniture.

TENNIS AND PICKLEBALL COURTS REGULATIONS COURTS SCHEDULES

Open daily from 7:00 to 19:30 pm (during daylight saving time 7:00 am a 7:00 pm) For reservations, please go to the Market.

  • Use regulation shoes for the practice of tennis, which must have a soft sole and it must NOT stain or mark the courts.
  • Wear regulation clothing for exclusive use of this sport, regardless of color.
  • For safety, it is not authorized to use the courts when they are wet.
  • The Maintenance Manager will have the power to restrict the use of any court for maintenance reasons.
  • It is strictly forbidden to reprimand or abuse the courts’ personnel, whether they are ball boys/girls, captains, trainers or maintenance personnel. Complaints must be presented directly to the Manager of Vivo Resorts.
  • For security reasons, the presence of children and other persons who are not participants of the game will not be allowed on the courts.
  • Companions and spectators must occupy the places or spaces specifically designated for them.
  • It is strictly forbidden to shout bad words within the court and hit the court or the net with the racket.
  • Vivo is a smoke-free area by official arrangement, smoking is not allowed in areas of swimming pools and gardens.

BBQ AREA REGULATIONS

  • To make use of the BBQ area, you must make a reservation at the Resort Store next to Front Office (General Market).
  • The barbecue item kit can be requested at the Resort’s store and must be returned clean or a cleaning fee will be applied. If items are not returned, a replacement fee will be applied.
  • A grill can be used for each reservation, with the possibility of sharing the area with another resident or guest, without exceeding the maximum number of 10 people in the table area. You can reserve up to 2 grills if there is no reservation and they are available.
  • The maximum number of people for each rotisserie per condominium is 10, including the resident.
  • Music should not be disruptive to other people.
  • The installation of awnings, ropes, or canvas of any type or additional decorations that may damage walls or installations is not allowed.
  • The schedule for use of the grill is from 10:00 AM to 09:00 PM.
  • Guests not staying overnight will not have the right to use other common areas, such as swimming pools, tennis courts or wading pools.
  • You cannot move your condo’s furniture, nor can you bring furniture from other common areas to the barbecue area, in particular, the pool area furniture.
  • Each person making a reservation must clean the area and collect the garbage generated by their food and activity.
  • An a la carte cleaning service is available and a charge of $ 1,000.00 MXN and will be required to be paid at the moment of the reservation of the space.
  • Guests may use the designated restroom area next to the BBQ in the Botanical Garden.
  • Security personnel will deliver the area to the condominium owner, with a check-list of the area, and will also supervise that there is order during the event.
  • In case of non-compliance with this regulation, the reservation will be terminated, and the area will be requested to be released.
  • In case of damages, the administration will make the repairs which will be charged to the person responsible for the reservation.
  • The BBQ area has no smoking restrictions and is considered to be an open area for everyone. 

FITNESS CENTER RULES

The following rules are for your safety and convenience.

  • Consult your physician before exercising and follow his or her advice.
  • Improper use of this equipment can result in injury. Use the equipment only for its intended purpose.
  • Children under 14 years old must be accompanied by an adult all the time.
  • All persons using the OceanView Fitness area do so at their own risk.
  • Vivo Resorts accepts no liability for injury, death or any loss associated with the use of the OceanView Fitness facility.
  • Do not exercise while impaired by alcohol or drugs.
  • No eating or horse playing is permitted.
  • Pets are not permitted in the OceanView Fitness area.
  • Appropriate fitness attire must be worn.
  • Please wipe of the equipment after you have used it.
  • In case of emergency, please contact Front Desk
  • Please use headphones to play your music.

BEACH REGULATIONS

  • Operating Hours with lifeguard on duty: From 9:00 a.m. to 7:00 p.m.
  • Do not swim when red or black flag. There is a lifeguard on duty during hours of operation.
  • Refrain from swimming when there is not a lifeguard on duty. Lifeguard reserves the right to close the beach due to inclement weather or when lifeguard ratios are insufficient to properly supervise beach users.
  • Coolers, food and beverages from outside the restaurant / bar / clubhouse are not allowed in the Beach area.
  • It is important that you act in accordance with the rules and safety measures.
  • The tide and undertow are strong. Swim at your own discretion and under your own risk. We do not recommend that minors swim in the sea.
  • Bonfires are forbidden.
  • Vivo Resorts is not responsible and has no relationship with unauthorized vendors on the beach. To protect the tranquility of the beach, it is advised to NOT purchase any products from such vendors.
  • When swimming, minors must be accompanied and supervised by an adult and within arm’s reach at all times.
  • Persons under the influence of alcohol/drugs are not allowed to swim.
  • Do not swim after eating or drinking alcoholic beverages.
  • Use of glass objects is forbidden when in or around beach area.
  • Be aware that sand can be hot. Please extreme caution and avoid burns.
  • You swim in the sea and use the beach and facilities at your own risk and under your own responsibility. Management nor the resort are NOT responsible in case of injuries or death.
  • We strongly recommend the use of water shoes.
  • The beach is federal property. The resort is not liable for incidents that occur on the beach or in the sea.
  • Please avoid removing corals and shells.
  • Use of inflatable life ring or life vest is encouraged. No other kind of inflatable device is allowed.
  • Swimming suit is mandatory when swimming in the sea. Children underage must be wearing disposable swim pants.
  • Lounge chairs are for the use of all owners and guests. If you are not using the chairs, please allow other guests to use them. Reserving lounge chairs if forbidden.
  • In order to maintain a comfortable environment, any music device must be played through an earpiece.
  • Guests are requested to maintain decorum at all times.
  • Kindly keep all valuables in the safe box provided in your residence. The resort cannot be held liable for loss of any valuables or other personal property left at the beach or any other public area.
  • These rules and regulations are subject to change any time without prior notice.

SMOKING POLICY

Vivo Resorts is declared and accepted as a 100% smoke-free space in accordance with the general law for tobacco control in Mexico (article 6 fraction X), by this reason IT IS RESOLVED that the Association does hereby adopt the following policy governing smoking on or affecting Common and Limited Common Property;

 

Rules:

  • Smoking is prohibited in the Common Areas of the Association. On any property of the Master Association smoking is only permitted in those areas designated by the Manager.  Smoking areas are clearly marked with signage and a map is available at reception.

 

  • Smoke may not be allowed to drift into the common areas.

 

  • Cigarette butts or other tobacco products must be discarded in a safe manner, in proper receptacles and not on any Resort grounds or beach.

 

  • Smoking is defined as including carrying, burning or otherwise handling or controlling any lighted or smoldering product including, but not limited to, cigarettes, e-cigarettes, vaping apparatus, joints, cigars or pipes. Each owner is responsible for the compliance with the above rules by the owner and all residents within the owner’s unit, and for all guests and invitees of such owner. Violations of this rule may result in a fine pursuant to the Association’s fine schedule as adopted and amended from time to time by the Board of Directors. In addition, per the rules and regulations of the CLUB VIVO RESORTS, A.C. – MEMBERSHIP AGREEMENT, for serious or repeated infractions this may include loss of Membership or other remedies considered appropriate by the Board of Directors.

Smoking Allowed Areas Map

This is a nonsmoking resort, except in the designated areas for that purpose.

You can smoke in the 4 designated areas for smoking.

  1. Back of Coco Thai
  2. Next to Mezcalina’s Bar
  3. Lobby Fountain
  4. BBQ área