We will place our efforts to obtain the optimal rental income and occupancy for each rental Owner while providing a superior quality guest experience.   

The Resort and CoralTree marketing program generates demand across a variety of market segments giving us the ability to accommodate a wide range of leisure guests, family vacationers, and small corporate and social groups during all times of the year. 

We think that we will manage your residence responsibly, taking care to keep your property clean and in the best possible condition.  

The Vivo Resorts’ Rental Management Program is designed to provide exclusive service benefits to The Vivo Resorts Rental Properties. Your property will be assigned to a rental manager who will direct a team that will provide care for your property and responds to your needs.

Your Rental Manager, Housekeeping Supervisor, and Maintenance Supervisor will inspect your property frequently. We provide general, preventative, and emergency maintenance using experienced and skilled maintenance staff. Employing our maintenance department enables us to provide services on time and at a lower cost to homeowners, generally avoiding the use of contract labor. 

If repairs are beyond our expertise, we coordinate outside contractors to complete the task.   

For joining the Rental Program, your residence must be equipped and furnished with the specified furnishing, linen, and housewares package and sign the Rental Management Agreement.

Since each Owner has different personal occupancy patterns and reasons for participating in the Program, we can provide you with our general historical records, which show that comparable. Revenues will vary based on residence size, views and location, market demand, and the overall economy. 

The management team will determine the daily room rate. The rental prices are formulated by comparing what competitors are charging while considering holidays, special events, historical demand, and seasonality. It is also based on the market demand for any given residence type on any particular day.

When a guest books a residence, they are entering into an agreement with the Rental Management Company, not with each Owner. 

Although the reservations department makes its best effort to make sure that the guest understands what accommodation they are booking, occasionally, a guest will request to be moved to a different residence. Management will accommodate the guest. Owners will not be compensated except for any actual days of occupancy. 

A reserve for the residence will be funded each month. A minimum and a maximum dollar amount will be accumulated in reserve for each residence. It will be used to repair or replace furnishings, linens, decorative items, accessories, floor, and wall coverings, equipment, and appliances in the residence, as it is necessary to maintain a quality standard.

If you do not meet the minimum reserve payment requirement, you will be billed for the difference. 

Owners will be charged for occupancy related housekeeping not charged to Rental Guests and annual deep clean services based on the service provided. 

These fees also would include linen service and processing, cleaning supplies, and in-room guest amenities. During your stay or that of your Owner Guests, if you request additional amenities or linens, they will be provided for a fee. 

An annual chart of rates will be determined every year and distributed to Owners.   Owners may not directly engage any Vivo employee to provide services within their unit. All services must be requested by a mutually agreed-upon work order.

Although housekeeping is provided for occupancy periods, it is necessary to do a deep clean and inspection of all furniture, fixtures, and equipment in the residence. This includes removal of all kitchen wares and cleaning of cabinets, cleaning behind and under appliances, cleaning light fixtures, etc.

The linen inventory is based on three par per residence. The philosophy is one set on the beds, one set in the laundry, and one set on the shelves. This provides for a readily available stock for Owner and guest arrivals. A par level is based on the number of sheets, towels, and kitchen linens normally stocked for guest arrival according to the Residence size and occupancy. The replacement and replenishment of linen par is an Owner cost. Generally, to maintain the high quality of linen, one par per year is usually purchased and billed to each Owner.  

Kitchen equipment, glassware, and flatware need to be replenished and replaced regularly to have a high standard. Most of this is due to the normal wear and tear and useful life of small and large appliances. An inventory is taken upon every guest’s departure. .Any significant damage will be charged to the rental guest or of by a guest if the Owner, it will be noted and sent to the Owner. The Manager shall maintain and restock these items in the residence, at Owner’s sole expense, to ensure a complete inventory for all Rental Guests. The cost of things, inventorying, maintaining, and restocking these replacement housewares in the residence will be deducted from the Owner’s Reserve or Rental Revenue.  

 Owners will be charged for individual residence maintenance based on actual service and materials provided. If maintenance required is beyond the scope of the in-house staff, the Owner will be billed the invoice cost plus a nominal handling fee. Owners may not directly engage any Vivo employee to provide services within their unit. All services must be requested by a mutually agreed-upon work order.

You will receive quarterly statements showing a detailed breakdown of all Residence activity and will either receive a disbursement or an invoice, depending on the balance in your account.  

Your residence will be put into a rotational system to ensure accuracy and fairness in bookings. Attention will be given to accommodating guests’ requests for different views, the number of bedrooms, location, etc.

If you enter the entire residence into the Rental Program, the suites will either be rented as part of the two (2) bedroom Residence or individually, based on demand.

Your contract is entered into on a 24-month basis and is automatically renewed unless a ninety (90) day notice, as stated in the Rental Management Agreement, is given.

Yes, you can cancel your contract at any time if you intend to sell your residence or reside in it permanently as long as we receive proper written notice. 

But you are obligated to honor reservations already booked in your residence. The Manager will make every attempt to relocate bookings to other Residences within the Resort. If the Manager is unable to do this, the Owner shall be obligated to honor any reservations made during the term of this agreement and before the date of termination according to the terms and provisions of this agreement or compensate Manager for lost revenue as well as any expenses incurred relocating the displaced guests.  

To be considered a Full Participant in the Rental Program, the Owner will make the residence available for rental by the Manager a minimum of six (6) weeks during the High demand seasons/periods and a minimum of ten (10) weeks in total for the remainder of the year. After submitting the annual Owner calendar, the Owner’s use of their residence will be based on availability. Each year we will provide you a one-year schedule where we will ask you for the dates you would like to hold for yourself or your other non-paying guests. 

If you want to change your reservation dates, the Resorts’ Reservations Department, and we will be glad to accommodate your subject to the availability of your residence. There is a sliding scale of rates for services based on a determined number of weeks in each season that the Owner makes his residence available for rental.       

To maintain a professional hospitality environment in your residence, Owners cannot vary from the standard furnishings and décor required by the Resort. You may keep personal items in your Owner’s Closet for use during times of private occupancy. Should you accidentally leave personal items behind that are not listed in the inventory, Vivo Resorts holds no obligation to replace such personal items should they break or go missing.

Yes, they are based on availability. The non-paying guests of owners may be charged a daily occupancy fee, a daily resort fee, and any applicable housekeeping charges. The Owner must make all “guests of owner” reservations through the Resorts’ Reservations Department. Legal children will be exempt from daily occupancy and resort fee.

The Resort Rental Management Agreement does not allow for owners to rent their residence. Owners will be paid, at their option, a 10% referral fee or a discounted rate for rental bookings in their residence. To receive a referral fee, the Owner must book the reservation through the Resorts Reservations Department and request that a referral fee be paid. The referral fee will be paid after the departure of the guests.

Management shall only provide all required housekeeping to maintain consistent standards throughout the property.

If there is an unusual or extraordinary event, the resort guest will be charged for damage to the room. Normal wear and tear are to be expected and will be the responsibility of the residence owner and replacements will be made from the residence’s reserve account at the resort operator’s discretion to ensure the highest standard of quality in residence.

All of the amenities on the property are available to you as a Residence Owner provided that you remit any applicable fees and/or are current on payment of your condominium dues and assessments. Vivo Amenities are:

• Reception Desk ● Lobby ● Library ● Concierge Services ● Internet Access ● Open Use Area Wi-Fi ● Vivo Pools and Adjacent Pool Area ●Sports Courts ●Yoga ●Fitness Center

Tours and other recreation activities are available for an additional fee.

Your guests may pay a Daily Resort Fee to have complimentary access to the amenities and services listed above. Other recreation activities are available for an additional fee.

Vivo Resorts is a non-smoking facility per Mexican Law. There will be no smoking by Rental Guests in the residences, on the patios or balconies, or in any public or common area of the Resort except for areas specifically designated for that purpose. 

Although Owners and their guests may have pets as specified in the Bylaws. “Resident is permitted to have a total of 1 dog or two cats, subject to the following restrictions unless: Each pet does not exceed 10 kilograms (22 pounds) in weight” Rental Guests will not be allowed pets except for Service Animals who aid the disabled.  

Owners, Owners’ Guests, and Rental Guests must abide by the rules and regulations of the Vivo Master Association and any applicable condominium association rules, such as noise levels, lighting, parking, etc. 

Each guest will sign a registration card is agreeing to both the obligations to follow the rules as well as the consequences of non-compliance.